At SignAndGlow (“we,” “our,” or “the Site”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and handle your information when you visit signandglow.com or place an order through our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: info@signandglow.com

Personal Information We Collect

When you visit our website, we collect certain information to help us improve your experience, process orders, and communicate with you effectively. Personal information refers to data that can be used to identify you.

Device Information

Why we collect it:
To understand how visitors use our website and to improve site performance.

How it is collected:
This information is collected automatically using cookies, log files, pixels, and similar technologies.

What we collect:
Information such as your browser type, IP address, time zone, and how you interact with our website.

Who it is shared with:
This data may be shared with Shopify, which hosts our store, and analytics services such as Google Analytics.

Order Information

Why we collect it:
To process your orders, manage payments, ship products, and provide customer support.

How it is collected:
You provide this information when placing an order on our website.

What we collect:
Details such as your name, billing and shipping address, email address, phone number, and payment information.

Who it is shared with:
This information may be shared with Shopify, payment gateways, and shipping partners so your order can be completed successfully.

Customer Support Information

Why we collect it:
To respond to questions, solve problems, and provide better support.

How it is collected:
From messages or inquiries you send to our support team.

What we collect:
Your name, email address, order details, and any information you provide in your request.

Who it is shared with:
This information may be shared with customer support tools if necessary.

Minors

SignAndGlow does not intentionally collect personal information from individuals under the age of 18. If you believe a minor has provided personal information on our website, please contact us so we can remove it.

How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate with you about your purchases or inquiries

• Send updates, promotions, or marketing messages when appropriate

• Improve the performance, functionality, and security of our website

Your Rights

For Residents of the European Economic Area (GDPR)

You have the right to request access to your personal data, update or correct your information, request deletion of your data, or withdraw consent where applicable.

For California Residents (CCPA)

You may request information about what personal data we collect, ask for access to your data, or request that it be deleted. You may also authorize another person to make these requests on your behalf.

To exercise any of these rights, please contact us at info@signandglow.com.

Data Retention

We keep your personal information only for as long as necessary to complete transactions, provide services, and comply with legal or business requirements. If you request deletion of your data, we will remove it unless we are required to keep it for legal reasons.

Security and Automated Decisions

We take reasonable measures to protect your personal data using industry-standard security practices and encryption.

We do not make decisions about customers based solely on automated systems that could significantly affect them. However, Shopify may temporarily block IP addresses associated with suspicious or fraudulent activity.

Cookies

Our website uses cookies to:

• Keep the site functioning properly (such as remembering items in your cart)

• Understand how visitors use our website

• Show relevant advertisements and improve marketing

You can manage or disable cookies through your browser settings. For more information about cookies, you can visit websites that explain how they work and how to control them.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our business practices or legal requirements. We recommend reviewing this page from time to time to stay informed.